PT Bali Investment Solutions T/As Koke Luxury Villas and Koke Bali
Rental Terms & Conditions
Terms & Conditions Agreement: A client’s property rental is only confirmed, and becomes a binding agreement, once PT Bali Investment Solutions (‘Company’) has received on-time payment(s); constituting acceptance of the following booking conditions on behalf of the client and each accompanying guest. Sending payment in response to an invoice constitutes acceptance and agreement to the following terms, conditions, limitations and restrictions as printed below. No alterations to these Terms & Conditions are valid. If changes are required, an amended copy will be dated and sent. If you have any questions about the following Terms & Conditions, please be sure to contact Koke Luxury Villas/Koke Bali for discussion and explanation.
Payments: Failure to make scheduled payments subjects reservations to cancellation without notice. All outstanding balances are required to be paid on or before due-dates. All cancellations or requests for changes to a reservation affecting payments (such as date changes or changes in the number of persons) must be submitted to Koke Luxury Villas/Koke Bali in writing.
Cancellation Policy: All changes to reservations or cancellations must be promptly submitted in writing. A cancellation policy specific to your property rental has been agreed to during payment or is noted within these Terms & Conditions. Signature or payment submission accounts to legal acceptance of stated cancellation policy and all accompanying Terms & Conditions. If you must change or cancel any portion of the services you have already booked, please notify Koke Luxury Villas/Koke Bali in writing. No-shows, late arrivals, reductions in party size, and early departures are non-refundable. No full or partial refunds will be granted unless there is a serious problem occurring at the property which cannot be properly remedied within a reasonable timeline, and/or which causes extreme, undue discomfort or serious inconvenience. Monetary refunds are at the discretion of the Company. Guests who abandon their rental without notification to, and permission from, Company agree they have no rights to compensation.
Complaints & Maintenance: Koke Luxury Villas/Koke Bali work with property management services to make every effort to keep its properties in good working order. In case of a maintenance problem, our local representatives will strive to repair the problem as soon as possible after being notified. We reserve the right to be allowed a reasonable timeline to cure a problem after a report is received. However, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, hot tubs, air conditioning, television or cable service, appliances, etc.
Use of Property: Clients may not use the property for any purpose other than a private holiday residence, nor engage in any illegal or dangerous activity and shall be sufficiently quiet and peaceful so as not to disturb neighbouring properties. Clients and their guests may not bring animals to the property or have an event involving more people than scheduled and paid for at the property without written permission from Koke Luxury Villas/Koke Bali. Clients have exclusive use of property. The total number of persons allowed in the property at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom. Should a group misrepresent themselves, they will be required to pay for all excess persons immediately, or shall vacate the property without refund. Any deviation from these rules may result in eviction without recompense.
Events: Koke Luxury Villas/Koke Bali wishes to maintain a safe atmosphere for the quiet enjoyment of guests. We rent to responsible adults only; absolutely no house parties or functions are allowed without advance written permission from Koke Luxury Villas/Koke Bali. Guests shall be sufficiently quiet and peaceful, so as not to disturb other residents, particularly after 10pm. If guests are found to have had a party or any sort of group gathering for more persons than officially scheduled and paid for at the property, without Company’s advance written permission, they are subject to eviction, forfeiture of entire security deposit and additional charges at the discretion of Company.
Pets: Pets of any kind are not allowed in or on the property’s premises without specific written permission from Koke Luxury Villas/Koke Bali (granted prior to arrival). A pet or evidence of a pet found on premises will cause immediate eviction and forfeiture of guest’s entire rental funds.
Drugs & Hazardous Materials: Guests shall not use, or permit to be brought into any property, any illegal substances, flammable fluids (e.g., gasoline, kerosene or benzene), or other explosives or articles deemed hazardous to life, limb or property. Evidence of illegal or hazardous materials is grounds for immediate eviction and loss of rental funds.
Check-In & Check-Out Times: Guests must honour the check-in and check-out times noted. Check-In is at 3pm CET. Check-Out is at 10am CET. Check-in and check-out times are strictly enforced. If you would like a later check-out time, you are required to check with our office prior to your stay to see if another group is arriving the day you leave. If not, you might be able to stay on later into the afternoon at no charge, but you are required to get prior permission, in writing, to stay later than the published check-out time.
Property Access: Koke Luxury Villas/Koke Bali designated staff may enter your rented property to perform repairs or cleanings as necessary. Every effort will be made to schedule such repairs or cleanings at a time convenient to you, to respect your privacy, and not interrupt your stay.
Property Keys: Koke Luxury Villas/Koke Bali properties are controlled with keyless entry systems. Your party will be provided a temporary code to access the property’s door. Guests are required to follow all lock instructions precisely when you leave the property daily and when you depart. Unless otherwise advised of another check in procedure.
Rates & Errors: Koke Luxury Villas/Koke Bali is not responsible for printing errors or inadvertent omissions to website information. Prior to receiving payment, all rates and property details are subject to change without notice. In any dispute arising out of this rental agreement, the laws of the country of the company shall apply and the prevailing party shall recover costs, expenses and attorneys’ fees.
Liability: Koke Luxury Villas/Koke Bali are acting as agent and operator for accommodations, and assumes no liability for property loss or damages, nor liability for injury or accidents occurring on the property. Koke Luxury Villas/Koke Bali is not responsible for delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from the property. Furthermore, guests are responsible for their property during occupancy, must lock windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. Koke Luxury Villas/Koke Bali reserves the right to refuse service or rentals to anyone at their complete discretion.
Security Deposits: Damage deposits are eligible for refund 60 days post departure date, provided there is no breakage, damage, missing items, no additional cleaning for properties left abnormally dirty, long-distance calls, and no other charges incurred before, during or after your stay, still outstanding. Clients will provide the Company with a damage deposit. As a form of additional security, guests may be asked to submit a valid credit card in addition to a cash security deposit. Koke Luxury Villas/Koke Bali reserves the right to authorise the client's provided credit card for substantiated damage claims. Rental clients hereby agree to pay Koke Luxury Villas/Koke Bali, the cleaning or replacement costs for all damages to personal property or to real estate, which may occur as a result of occupancy, excluding normal wear and tear. Locked pantries and closets are reserved for the use of the property owner and are not included in this rental. Renter agrees to take all reasonable steps to ensure that family and other guests in your party adhere to the rules and regulations affecting your property rental.
Hold Harmless: You hereby release and agree to hold Koke Luxury Villas/Koke Bali, its officers and employees, harmless from any claim, loss, damage, or cost of expense of any person occupying or visiting the accommodation arising out of personal injury, including any caused by persons or carriers conveying passengers to/from their property, accidents or death, property loss or damages; cancelled or changed itinerary resulting from any acts or omission Koke Luxury Villas/Koke Bali, their employees or agents, or any other party not under the direct employment and control of the Company or from any act of God, war, strikes, pandemics, government or any other event or cause beyond its control. Koke Luxury Villas/Koke Bali has made a good faith effort to accurately describe accommodations, but shall not be liable for any inaccuracies in such descriptions or changes in the accommodation or the surrounding properties or condition thereof, noise or inconvenience from nearby construction or for any temporary defects or stoppages in property equipment or the supply of electricity, gas, water, plumbing, or any other services. All efforts will be made in the event of service disruption to readily remedy problems through arbitration.